Technical Incident on Qobuz
On February 24, a temporary technical incident affected Qobuz accounts. For a short period, a caching anomaly in our system may have allowed some users to access certain account information such as playlists, favorites, and usernames, from other accounts.
What Happened
The incident was quickly identified and resolved by our teams. The situation has now returned to normal. The technical cause was a caching anomaly in our system concerning user accounts. This technical fault may have allowed access to the library of a small number of user accounts. Only a very limited number of accounts were affected during the brief incident.
What May Have Been Visible
Username, email address, purchase history, and subscription
Music library (playlists, favorites) and purchase list
What Was NOT Exposed
No payment data
No passwords
No login credentials or anything that would allow others to access your account
Measures Taken
The anomaly was immediately addressed upon detection, managed, and resolved by our teams.
If you used the application during the incident, some incorrect information may have been temporarily cached by your app. If you notice any irregularities on your account, we recommend logging out of Qobuz and then logging back in. Should the problem persist, or if you have any questions, our customer service is available to assist you as soon as possible.
We understand the concern this situation may cause and sincerely apologize for the inconvenience. The security and confidentiality of your data remain our highest priority. Your trust is essential, and we are committed to continually strengthening our measures to preserve the integrity of your information.
