Note to our users

Dear users,You may have noticed this weekend that Qobuz had some rather serious accessibility problems on Saturday, November 28, as well as during the following night. This is because our servers crashed on the night of Friday to Saturday and were stubborn to restart. The service was operational again by the evening of Saturday, but on Sunday morning experienced another outage.These things always happen at the wrong time - but as if by clockwork, usually on the eve of a busy weekend at month-end or a Saturday morning. We don't consider the quality of your listening experience with us to be a laughing matter and we sincerely apologize for any inconvenience caused. We are a little fragile due to an ongoing migration from our old servers to the "cloud", a solution that will bring fluidity to the service regardless of site traffic and give us the possibility of launching the service in new countries - yes, we are working for our future!We thank our users for their confidence. This technical problems were very badly timed, but have nothing to do with our current situation, except that we did not wish to renew expensive servers a few weeks before migrating to a new infrastructure.In the meantime, we have taken the necessary measures and we believe that your experience on Qobuz should be back to 'business as usual'. Thank you again for your patience; and to our technicians and supporting management who have had to carry out this difficult project, we thank you too.